PORT HARCOURT – Despite persistent customer complaints regarding poor service quality, telecommunications firms have invested over N2.5 trillion in infrastructure upgrades, the Nigerian Communications Commission (NCC) revealed.
This substantial capital investment, driven by operators like MTN and Airtel, aims to improve network resilience and expand coverage, according to The Nation and BusinessDay.
NCC Executive Vice Chairman, Dr. Aminu Maida, noted that after overcoming foreign exchange challenges, operators are reinvesting to address network bottlenecks The Nation.
The investment push follows intense scrutiny from the House of Representatives regarding dropped calls and poor data, with lawmakers demanding better service quality and improved infrastructure Punch.
The Commission, however, acknowledged that vandalism and community-related challenges still hinder service improvement in several areas, urging communities to protect telecom infrastructure NCC.
As investments rise, regulators expect a positive impact on quality of service in the coming months, say The Nation.
